header
Frequently Asked Questions
Student E-Email
HOW DO I LOG IN?

In order to access your email account, go to: http://outlook.com/mail.citytech.cuny.edu
Username:
Firstname.Lastname@mail.citytech.cuny.edu
Password:
It’s your date of birth in a six digit format MMDDYY and the last four digits of your EMPLID.
For example: If your date of birth is 01/06/86 and the last four digits of your EMPLID is 1234, then your password is
—> 0106861234 ( no spaces OR dashes)

HOW DO I CHANGE MY EMAIL PASSWORD?

1.Click on the Settings icon 2. Click on Options
3. Click on change your password.
4. Under shortcuts to other things click on change your password.
5. Type your old password.
6. Type a new password.
7. Type the new password again to confirm it.
8. Click save.

HOW DO I RESET MY PASSWORD?

You can reset your password by contacting the Student computing Helpdesk for assistance.

HOW DO I FORWARD MY EMAILS TO MY PERSONAL EMAIL ACCOUNT?

1. Click on the Settings icon.
2. Click on Options
3. Under Shortcuts to other things click on Forward your e-mail to:
4. Scroll down to Forwarding and enter the email account to which your emails should be forwarded
5. Click on Start Forwarding. Make sure you leave a check mark on Keep a copy of forwarded.
6. clock on Save

HOW DO I DELETE A MESSAGE?

To delete a message, select the message, and then do one of the following:
1. Click on X 2. Right-Click the message and then click Delete on the menu.
3. To delete an opened message, click Delete from More Actions .. icon on the toolbar.

HOW DO I RECOVER DELETED ITEMS?

1. Click on ‘Deleted Items'.
2. Select the email you want to recover.
3. Right-click on the the selected item and choose Move.
4. Select the folder you want to move the item to.
5. Click the Move button.

HOW DO I SET UP MY EMAIL ACCOUNT ON MY PHONE/HANDHELD DEVICE (POP or IMAP SETTINGS)?

1. Under Incoming Mail Server Host Name, enter outlook.office365.com
Encryption method: SSL
Port: 995
2. Enter your student email username and your password.
3. Under Outgoing Mail Server Host Name, enter outlook.office365.com
Encryption method: SSL
Port: Default

WHAT ARE SOME OF THE EMAIL FEATURES?

1. 10 GB of storage space.
2. Windows Live SkyDrive with 25GB of online file storage.
3. Windows Live Messenger.
4. Control spam and viruses through filtering.
5. You could link all your Live emails and check only one account.
6. 20 MB Message Size Support.
7. Keep your account even after you graduate.